Bike Park Staff

Bike Park Staff at Fiddlehead play a critical role in creating a safe, well-maintained, and welcoming
riding environment. This position supports daily bike park operations, trail building and maintenance, rental
operations, and guest experience. Ideal candidates are self-motivated, adaptable, safety-focused, and energized by
helping others learn and enjoy riding in a professionally managed outdoor facility.

 

Job Details

  • Department: Bike Park
  • Position Type: Part-time
  • Schedule: Weekends required, with select weekdays; variable hours based on weather and programming
  • Pay Range: $16–$17 per hour
  • Reports To: Bike Park Lead
  • Location: On-site at Fiddlehead Farm & Forest (Fletcher, NC)
  • Start Date: Immediate

Qualifications

  • CPR, First Aid, and/or Wilderness First Aid certification required

  • High school diploma required, Bachelor’s degree preferred

  • Experience in the bike industry preferred

  • Trail building and trail maintenance experience preferred

  • Strong understanding of bike safety, riding etiquette, and park flow

  • Demonstrated passion for cycling and outdoor recreation

  • Strong problem-solving and decision-making skills

  • Excellent communication and customer service skills

  • Physical ability to perform maintenance, safety, and emergency response tasks

Responsibilities

Park Operations & Safety

  • Serve as a primary point of contact for Bike Park check-in and guest information

  • Enforce and uphold all Bike Park safety protocols and policies

  • Conduct regular safety inspections and identify potential hazards

  • Respond to incidents and emergencies as a first responder when needed

  • Perform risk assessments and implement mitigation strategies

  • Maintain accurate documentation, including:

    • Safety inspections

    • Incident reports

    • Maintenance logs

    • Equipment status

Equipment & Facility Management

  • Oversee Bike Park rental operations, including:

    • Equipment fitting and sizing

    • Inventory tracking

    • Maintenance scheduling

    • Quality control checks

  • Maintain cleanliness and organization of:

    • Rental facilities

    • Bike park zones

    • Equipment storage areas

    • Safety equipment

  • Complete daily setup and end-of-day cleanup procedures

  • Monitor overall facility condition and report issues promptly

Trail & Infrastructure Support

  • Assist with trail building, repair, and routine maintenance

  • Coordinate with Bike Park Lead and Facilities Manager on:

    • Maintenance needs

    • Infrastructure improvements

    • Safety recommendations

    • Logistical requirements

Program & Event Support

  • Assist with planning and execution of Bike Park events and programs

  • Provide consistent guidance and support throughout the Bike Park

  • Support special initiatives, clinics, and camps

  • Collaborate with the team on operational and facility improvements

  • Contribute to the development and refinement of safety protocols

Administrative & Team Support

  • Complete assigned daily tasks to a high standard

  • Maintain accurate records related to:

    • Equipment use

    • Maintenance activity

    • Safety inspections

    • Incident response

  • Ensure compliance with all facility policies and procedures

  • Communicate clearly and professionally with leadership and teammates

Required Skills

  • Strong knowledge of bike park operations and safety standards

  • Solid understanding of bicycle mechanics and maintenance

  • Ability to remain calm and effective under pressure

  • Strong organizational and planning skills

  • Leadership mindset with a collaborative approach

  • Excellent customer service and communication abilities

  • Sound judgment and risk management awareness

Physical Requirements

  • Ability to perform physically demanding maintenance tasks

  • Quick response capability during emergencies

  • Standing, walking, and moving for extended periods

  • Lifting and moving equipment up to, and occasionally exceeding, 50 pounds

  • Working outdoors in varying weather conditions

  • Physical stamina for active, hands-on work

Benefits

  • Full facility membership during active employment

  • Retail and gear discounts

  • Access to bike park and facility amenities

  • Industry pro deals

  • Training and professional development opportunities

  • Additional benefits as outlined in the Employee Manual

Apply today.